Delivery
Standard delivery costs
$7.50 in the North Island, $12.50 is the South Island no matter how many items you buy.
$5 surcharge applies for rural deliveries
The delivery cost for your order is displayed in your online shopping Cart once you have selected your freight option. Prior to this your cart will display your order total + Freight.
If you have more than one product in your order, you may receive the different products in separate shipments. You will only be charged one delivery fee no matter how many separate standard product shipments you receive.
Online orders are delivered using courier, so that they can be tracked. We only deliver to residential or business addresses. PO Boxes are not accepted. Our deliveries usually require a signature, please let us know if you have any special requirements for delivery (i.e. you would prefer it left in the letter box).
We reserve the right to refuse orders or negotiate delivery fees.
Delivery Times
Deliveries are only made on working days, not weekends. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays (or during the holiday season) will be processed on the following working day and dispatched as quickly as possible.
Tracking your Order
If your order has been dispatched you will have received an email that contained a tracking number. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your order.
International Shipping
For international shipping inquiries please contact us.
$7.50 in the North Island, $12.50 is the South Island no matter how many items you buy.
$5 surcharge applies for rural deliveries
The delivery cost for your order is displayed in your online shopping Cart once you have selected your freight option. Prior to this your cart will display your order total + Freight.
If you have more than one product in your order, you may receive the different products in separate shipments. You will only be charged one delivery fee no matter how many separate standard product shipments you receive.
Online orders are delivered using courier, so that they can be tracked. We only deliver to residential or business addresses. PO Boxes are not accepted. Our deliveries usually require a signature, please let us know if you have any special requirements for delivery (i.e. you would prefer it left in the letter box).
We reserve the right to refuse orders or negotiate delivery fees.
Delivery Times
Deliveries are only made on working days, not weekends. For orders placed before 11am on week days, going to North Island delivery addresses, we aim for next day delivery. For orders placed after 11am on week days, going to North Island delivery addresses, we aim for delivery within 48 hours. We endeavour to deliver South Island orders within 2-3 days. Orders received on Saturdays, Sundays and Public Holidays (or during the holiday season) will be processed on the following working day and dispatched as quickly as possible.
Tracking your Order
If your order has been dispatched you will have received an email that contained a tracking number. If you had multiple products in your order you may have received multiple tracking numbers. You can use these tracking numbers to see the delivery status of your order.
International Shipping
For international shipping inquiries please contact us.